What is the return policy?
Because our products are custom printed and unique to each campaign, they will only qualify for refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.
You must submit a claim within 15 days of the delivery date.
If there's an issue with your product, please submit a claim through our online form. You'll need your order number as well as the email address used to place the order.
We will use this information to look into a replacement and prevent future errors.
Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a return or replacement, and the item will be forfeited.
Please note that customers are responsible for return shipping rates.
How long does a return take to process?
We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 - 10 business days for processing.
Where is the Rosabella Print return address?
You can return ordered items to this below addresses:
Fulfillment Address: 2438 Industrial Blvd #568, Abilene, TX 79605, United States